Terms of Service

1. Agreement

By creating a TrackyLink account or using the service, you agree to these terms. If you are using TrackyLink on behalf of a company, you confirm you have authority to bind that company.

2. The service

TrackyLink monitors the availability and performance of endpoints you configure and sends alerts through the channels you choose. Plan limits — number of monitors, check intervals, retention, alert quotas and add-on packs — are described on our pricing page and may be updated for new billing periods with notice.

3. Acceptable use

You may only monitor endpoints you own or are authorized to monitor. You must not use TrackyLink to:

• Probe, scan or overload systems without the operator's permission
• Circumvent rate limits, quotas or plan restrictions
• Resell the service without a written agreement with us
• Violate any applicable law

We may suspend monitors or accounts that endanger the platform or third parties, and will notify you when we do.

4. Accounts & security

You are responsible for safeguarding your credentials and for activity under your account. Notify us immediately at [email protected] if you suspect unauthorized access.

5. Billing

Paid plans are billed monthly or yearly in advance and renew automatically until cancelled. Plan changes are prorated. Cancelling stops future charges; your account then continues on the Free plan within its limits. Fees are non-refundable except where required by law or covered by our SLA credits.

6. Service levels

Business plans include a 99.99% platform-availability SLA with service credits as the exclusive remedy, as described in the plan documentation. Monitoring is a detection tool: we do not guarantee that every incident on your systems will be detected or alerted.

7. Data

You retain all rights to the data you submit. You grant us the limited license needed to run checks, store results and display them to you. Our handling of personal data is described in the Privacy Policy.

8. Disclaimer & liability

The service is provided "as is". To the maximum extent permitted by law, our aggregate liability arising out of the service is limited to the amounts you paid us in the 12 months before the claim. We are not liable for indirect or consequential damages, including losses caused by downtime of your own systems.

9. Termination

You may delete your account at any time from the dashboard. We may terminate accounts that materially breach these terms if the breach is not cured within 14 days of notice (immediately for serious abuse).

10. Changes to these terms

We may update these terms and will give account holders at least 14 days' email notice of material changes. Continued use after the effective date constitutes acceptance.

11. Contact

Questions about these terms: [email protected], or use our contact form.