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Security

Security at TrackyLink

You trust us to watch your infrastructure — here is how we protect ours, and your data with it.

Encryption everywhere

TLS 1.2+ for all traffic in transit, AES-256 encryption at rest, and passwords stored with a modern memory-hard hash.

Hardened accounts

Two-factor authentication for every account, SSO/SAML on Business plans, and scoped API keys you can rotate at any time.

Isolated infrastructure

Monitoring probes run in isolated networks with no access to customer data stores. Production access requires hardware-key MFA.

Data protection

  • Customer data is stored in EU data centers with encrypted daily backups kept in a separate region.
  • Log retention follows your plan settings; deleted data is purged from backups within 30 days.
  • Access to production data is restricted to a small on-call group, logged, and reviewed quarterly.

Application security

  • All code changes go through review and automated security checks before deployment.
  • Dependencies are scanned continuously and patched on a defined SLA (critical issues within 24 hours).
  • We commission independent penetration tests annually and after major architectural changes.

Reliability

  • The alerting pipeline runs active-active across multiple regions — an outage in one region does not stop your alerts.
  • Our own platform status is public at all times on our status page.

Compliance

We align our controls with SOC 2 and are working with an independent auditor toward formal certification. Our GDPR data-processing agreement and current subprocessor list are available on request.

Responsible disclosure

Found a vulnerability? We want to hear about it. Email [email protected] with details and steps to reproduce. We acknowledge reports within 48 hours, keep you informed while we fix the issue, and credit researchers who report in good faith. Please avoid accessing other customers' data or degrading the service while testing.

Questions

Security questionnaires and audits for Business and Enterprise customers: contact us and pick "Sales & Enterprise".